Terms & Conditions

Provisions

Our service is a personalised shopping service. Our goal is to shop for you and deliver the items as listed. However we do not promise to deliver exactly as set out. Where something is not available or not available in the quantities set out we will substitute with as close an alternative as we can. It is possible, if supplies are unavailable that we will select something different and not on the list . In allowing us to do your shopping, you accept that we can substitute goods as long as the overall cost amounts to the same or more than the goods listed.

Our policy is to use supermarket brands unless we have specifically stated different.

Fresh food is sourced for you in the local area and is thus as fresh as you would purchase in the local shops.

Some (non perishable) goods will be repackaged into smaller packages and thus will not be delivered in original packaging.

Where you find any problem with any of your food (in particular perishable goods) please tell us immediately otherwise no responsibility can be taken for the condition of the goods.

Please note your provisions may contain nut products.

We do not guarantee that vegetarian foods exclude every non-vegetarian product.

Adequacy of goods supplied

Our objective is to get you going on your holiday/trip. Differing appetites mean food is consumed at varying rates. No guarantee is given that the food will be consumed in the proportions for which we have budgeted - and nor do we guarantee the food will be sufficient for the number of people or the number of meals we suggest. You will need to buy perishable goods during your holiday / trip.

Cost of your provisions

In doing your shopping we will go to a number of sources allowing us to buy for you at competitive prices in comparison to local shops. We change the cost of packages when prices change locally and thus the costs quoted are subject to change without notice. Once an order is made the cost will not change.

Our prices are quoted in local currency ie £’s in the UK, Euros (€) etc An approximate exchange into £’s is given against all prices based on rates on mid May 2005. Please check yourself to be comfortable with cost before buying.

Orders for goods less than £100 equivalent are subject to a £15 delivery charge.

Payment

18% of the cost of items selected via the web shop will be charged to your credit or debit card at the point of order. In the Euro zone this will be collected in Euros. For all other areas the 18% will be collected UK£’s.The balance plus the charge for any extras requested must be paid on delivery in local currency in cash. The balance payable will be advised at the time of order in Euros for Euro zone and in £’s for all other areas. The exchange rate used on delivery will be the current rate.

You can also pay the cost at the point of delivery with a credit or debit card subject to a service charge of 5%. Additional goods requested to be sourced will be charged at the sourced cost plus 25%.

Where you request us to buy a specific list of items for you, we will estimate the cost of your order and ask you to pay by credit or debit card an initial payment of 12% of the estimated cost. This must be paid before we will purchase your goods. When the goods are delivered, you pay the total price we paid for the goods plus 18% (i.e. 30% in total), in cash to the delivery person. You can also pay by credit/debit card at this point subject to a 5% surcharge.

Please note when we buy a specific list for you we will try to get you the best price possible but primarily we will go to the easiest place to buy your goods. You are likely to pay a price higher than a package. However you will of course save the hassle of your shopping.

Payment on the web site can be made in £'s, Euros or US$.

We use a secure server for your payments operated by WorldPay, a part of the Royal Bank of Scotland Group. This ensures your details are completely secure. If however you would prefer to talk to someone before making payment please call 0787 067 5056. When your payment is collected via our site it will appear on your statement as Chaletfood Limited.

Privacy policy

Yachtfood is a trading name of Chaletfood Limited. We do not sell or trade your personal information to others. We never disclose information about a client to any other person or organisation without their consent. We will require certain information from you to allow us to process your booking. This includes your name, address, telephone number and email address, as well delivery information. Your credit and /or debit card number and other information to allow payment to be processed, will also be collected during the payment process. This information allows us to process your booking, to send you a confirmation of your booking by email and to fulfil your order. We only take information which is relevant to making and fulfilling your order.

Orders

The details below set out the procedures following an order. The key information will also be provided to you when your order is confirmed in order that you can bring it with you to have the numbers to hand.

Following making your order you will be e-mailed an order confirmation number and details of your order. We will then check your order for any obvious omissions or errors and if necessary come back to you usually within 12 hrs. Once your order is checked and any queries resolved you will be e-mailed the contact number for the person making your delivery. Until this point, all queries (for example to add something to your order) should be to service@yachtfood.com or call 0787 067 5056. After your order has been confirmed all queries should be directed to the person at the contact number we have given you for delivery.

Once you have made your order we will immediately start to fulfil it. If you wish to change/cancel your order we will only be able to make changes if the items have not yet been bought for you.

If at any time you cannot contact the delivery person please call 0787 067 5056 where there will be someone available to help you between 7.00 am and 11.00 pm.

Should you wish to order less than 72 hours before your arrival date, please e-mail us at service@yachtfood.com or call us on 0787 067 5056 to confirm we can handle your request other wise no guarantee on delivery or fulfilment of the order can be made.

Deliveries

Deliveries are from 7.00 am until 11pm. We will aim to arrive within 1 hour of your delivery time. If you are going to be late please call your delivery agent on the telephone number e-mailed to you, as soon as you are aware of this to allow us to reschedule.

When you arrive at your yacht or are close enough to be absolutely sure of the time you will be available for delivery please call your delivery number to confirm. Your goods will then be brought to you. Any delivery attempted where there is no one available will incur a £25 re-delivery charge, payable in cash at the point of redelivery.

Please note delivery will not be made until you contact us and confirm you are ready to accept delivery unless you make an arrangement directly with the delivery agent.

We schedule deliveries ahead. Thus if you change your delivery time we will do our best to be there when you ask. We will however reschedule around other agreed deliveries and thus cannot guarantee the re-delivery time until you phone.

In case of circumstances outside our control (for example a road closure) making access impossible, no guarantee is made on deliveries.
Your yacht must be accessible by vehicle with a short walk otherwise we cannot guarantee to deliver. If your yacht is on a mooring we will make our delivery to a shore based location as near as possible to your yacht.

We will do our best to deliver as soon as possible should an event outside our control make delivery at the agreed time impossible. However in the case of such a late or non delivery at the scheduled time, we accept no responsibility for the condition o f the goods. No refund is available for undelivered goods other than where the fault rests with yachtfood.

Where any arrangement is made to deliver goods before you arrive (for example through a key holder) no responsibility is taken for any missing goods.

Refunds

We are undertaking your shopping specifically for you and thus cannot guarantee to accept any returns. However if you do need to cancel or wish to return goods please call us and we will do our very best to help.

Please call us on 0787 067 5056 for assistance. Please note you must allow us 72 hrs to come and uplift goods and you must be available at the agreed time.

Goods returned for any reason other than being faulty will incur a minimum charge of £25 or 20% of the cost of the goods whichever is higher. This sum will be deducted from the cost price of the goods before the refund is made to you. The refund will be made by whatever method you paid (i.e. cash or credit/debit card).

Post Sales Feedback

We take a huge pride in delivering a great service to our customers. Following your trip/holiday we may e-mail you a small feedback form. This is to help improve our service. We also use this to monitor the performance of our delivery agents. Please give us your feedback.

Disputes

Liability for whatever reason will be limited to the value of goods purchased. Any disputes will be resolved under English Law.

Going skiing?

• Your provisions delivered direct to your door
• Available at a growing number of resorts in France winter and summer
• Book before you go at www.chaletfood.com